Privacy notice
This notice explains how torenilo uses information you share when requesting an experience or contacting support.
What we collect
When you inquire or message our support team, we may collect details such as your name, email, phone number, preferred date, traveler count, and any notes you include (for example, accessibility or timing preferences).
How we use it
- To review and respond to your request
- To confirm meeting and timing guidance
- To communicate trip-related updates you asked for
- To improve our planning process and customer support
Sharing and protection
We only share information when needed to fulfill your request (for example, coordinating with local partners and guides). We use reasonable safeguards to protect personal data and limit access to authorized team members.
Your choices
If you share your email for updates, you can request to stop receiving trip-related emails. For changes to your inquiry details or questions about your data, contact our support team.
Retention
We keep submitted request information for a reasonable period to manage confirmations and support, and then retain certain records as needed for legal and operational requirements.
Contact
For privacy questions, reach out through the support page. We’ll respond with clear next steps.